Shipping Policy
At Luxe Threads, we strive to provide our customers with a seamless and efficient shipping experience. We understand the importance of receiving your items in a timely manner, and we are committed to delivering your order as quickly as possible.
Shipping Methods
We offer a variety of shipping methods to cater to your needs. Whether you prefer standard shipping or expedited delivery, we have options available to ensure your package arrives when you need it.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. We work with trusted shipping carriers to provide you with competitive rates and reliable service.
Processing Time
Once your order is placed, our team works diligently to process and prepare your items for shipment. Please allow 1-2 business days for processing before your order is shipped. During peak seasons or promotional periods, processing times may be slightly longer, but we will always strive to get your order out as quickly as possible.
Estimated Delivery Time
The estimated delivery time for your order will depend on the shipping method selected at checkout and the destination. Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available for faster delivery.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package and estimate its arrival date. Please note that tracking information may take up to 24 hours to update after your order has been shipped.
International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend contacting your local customs office for more information on potential fees.
Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or contents. These restrictions are imposed by shipping carriers and are beyond our control. If an item in your order is subject to shipping restrictions, we will notify you and work with you to find a suitable solution.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support team at loni.hernandez@shopify.com. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Contact Us
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our customer support team is available to assist you and provide any additional information you may need.